Like other technology companies, Chalk & Wire receives requests from users, institutions, and government agencies to disclose or delete data other than in the ordinary operation and provision of the Service. This Data Request Policy addresses those issues and outlines Chalk & Wire’s policies and procedures for responding to such requests for User Data in MyMantl. In the event of any inconsistency between the provisions of this Data Request Policy and the User Terms of Service, the provisions of the User Terms of Service will control.
Individuals who want access to Organization Data or want Organization Data to be removed should contact the Organization regarding such requests. Organizations own the Organization Data and generally get to decide what to do with all Organization Data put into the Service. While Chalk & Wire does defer to Organization for most decisions regarding the removal of Organization Data, as described in the Organization Terms of Service, Chalk & Wire reserves the right to remove Organization Data that violates its policies or applicable law.
All requests by courts, government agencies, or parties involved in litigation for User Data disclosures should be sent to [email protected] and include the following information: (a) the requesting party, (b) the relevant criminal or civil matter, and (c) a description of the specific User Data being requested, including the relevant Organization’s name and relevant Authorized User’s name (if applicable). Requests should be prepared and served in accordance with applicable law. All requests should be narrow and focused on the specific User Data sought. All requests will be construed narrowly by Chalk & Wire, so please do not submit unnecessarily broad requests.
Except as expressly permitted by the Contract or in cases of emergency to avoid death or physical harm to individuals, Chalk & Wire will not disclose User Data, unless it is compelled by law to do so or is subject to a valid and binding order of a governmental or regulatory body. Chalk & Wire will notify User before disclosing any of User’s Data so that the User may seek protection from such disclosure, unless Chalk & Wire is prohibited from doing so or there is a clear indication of illegal conduct or risk of harm to people or property associated with the use of such User Data. If legally permitted, User will be responsible for any costs arising from Chalk & Wire’s response to such requests.
Chalk & Wire requires that any individual issuing legal process or legal information requests (e.g., discovery requests, warrants, or subpoenas) to Chalk & Wire properly domesticate the process or request and serve Chalk & Wire in a jurisdiction where it is resident or has a registered agent to accept service on its behalf. Chalk & Wire does not accept legal process or requests directly from law enforcement entities outside the U.S. or Canada. Foreign law enforcement agencies should proceed through a Mutual Legal Assistance Treaty or other diplomatic or legal means to obtain data through a court where Chalk & Wire is located.